Can you get a refund from Ubisoft?

Can You Get a Refund from Ubisoft?

Ubisoft is a well-known video game publisher and developer, responsible for popular titles such as Assassin’s Creed, Tom Clancy’s Ghost Recon, and Rainbow Six Siege. Like many online retailers, Ubisoft has a refund policy that allows customers to request a refund for various reasons. In this article, we will delve into the details of Ubisoft’s refund policy, including the types of refunds available, the conditions for a refund, and the steps to request a refund.

Types of Refunds Available

Ubisoft offers refunds for various reasons, including:

• Purchases made through the Ubisoft Store: You can request a refund for digital games and DLC (downloadable content) purchased through the Ubisoft Store within 14 days of purchase, as long as you have not played the game for more than 2 hours.
• Purchases made through Steam: Ubisoft games available on Steam have a different refund policy. You can request a refund through Steam’s customer support within 2 weeks of purchase, as long as you have not played the game for more than 2 hours.
• Physical Game Purchases: For physical game purchases, you can request a refund from the retailer where you bought the game, following their return and exchange policy.

Conditions for a Refund

To be eligible for a refund from Ubisoft, you must meet the following conditions:

• Purchase made through the Ubisoft Store or Steam: The purchase must be made through the Ubisoft Store or Steam to be eligible for a refund.
• Return within the time frame: You must return the game or request a refund within the specified time frame (14 days for the Ubisoft Store and 2 weeks for Steam).
• Game not played for more than 2 hours: You must not have played the game for more than 2 hours to be eligible for a refund.
• Game is in good condition: For physical game purchases, the game must be in good condition and include all original packaging, inserts, and documentation.

Steps to Request a Refund

To request a refund from Ubisoft, follow these steps:

1. Gather your purchase information: Collect your receipt or order confirmation number, as well as the game’s product code and account information.
2. Log in to your Ubisoft account: Go to the Ubisoft website and log in to your account.
3. Open a support ticket: Click on the "Contact Us" link and fill out the support ticket form, providing your purchase information and explaining the reason for your refund request.
4. Wait for a response: A Ubisoft representative will review your request and respond within 24-48 hours.
5. Refund processing: If your refund is approved, the refund will be processed, and the funds will be credited back to your original payment method.

Refund Policies for Specific Games

Some games may have specific refund policies or requirements. For example:

• Rainbow Six Siege: Skins and operators can be refunded within 7 days of purchase, as long as you have not played the game for more than 2 hours.
• Assassin’s Creed Odyssey: The game’s full refund policy can be found on the Assassin’s Creed Odyssey product page.

Refund Request Abuse

Ubisoft has a strict policy against refund request abuse. If you request multiple refunds for the same game or DLC, your account may be suspended or terminated. Additionally, fraudulent refund requests will be investigated, and legal action may be taken.

Conclusion

In conclusion, Ubisoft offers refunds for various reasons, including purchases made through the Ubisoft Store, Steam, and physical game purchases. To be eligible for a refund, you must meet certain conditions, such as returning the game within a specified time frame and not playing the game for more than 2 hours. By following the steps outlined in this article, you can request a refund from Ubisoft with ease. Remember to always review the game’s refund policy and terms and conditions before requesting a refund.