Can Ubisoft Games be Refunded?
At Ubisoft, we understand that sometimes, things don’t go as planned, and games may not meet our expectations. In this case, we offer a refund policy to ensure you’re satisfied with your purchase. In this article, we’ll explore the refund policies of Ubisoft games, including digital PC games, Ubisoft+, and Steam.
Digital PC Games
For digital PC games purchased on the Ubisoft Store, you can request a refund within 14 days of your purchase, provided that the game has not been played for more than two hours. To request a refund, follow these steps:
- Hover over your profile picture in the top right of the screen and select My orders.
- Locate the order you want to refund and select View order details.
- Choose Request a Refund.
- Using the drop-down menu, select the reason for the refund.
After submitting your request, an on-screen notification will let you know whether it has been successful. If the request is successful, your Ubisoft Connect access will be cancelled immediately.
Ubisoft+
For Ubisoft+ members, you can request a refund by filling out the withdrawal form. After submitting your request, an on-screen notification will let you know whether it has been successful.
Steam
For games purchased on Steam, refunds are available for games played for less than 2 hours and within 14 days of purchase. To request a refund on Steam, follow these steps:
- Right-click on the game in your Steam Library, select "Properties," and then click on "LICENSES."
- Click on the "Store" tab and select "Request a refund" from the drop-down menu.
- Using the drop-down menu, select the reason for the refund.
Refund Limitations
Please note that refunds are not available for games with more than 2 hours playtime or more than 14 days after purchase. Additionally, refunds are not guaranteed and are subject to review. If we suspect that the refund request is fraudulent or abusive, we may decline it.
Steam Refund Policy Tables
| Game Playtime | Refund Eligibility |
|---|---|
| Less than 2 hours | Eligible for refund within 14 days of purchase |
| 2-7 hours | Not eligible for refund, but may be eligible for a partial refund |
| More than 7 hours | Not eligible for refund |
Ubisoft Refund Policy Tables
| Game Playtime | Refund Eligibility |
|---|---|
| Less than 2 hours | Eligible for refund within 14 days of purchase |
| More than 2 hours | Not eligible for refund |
Conclusion
In conclusion, Ubisoft has a refund policy in place for digital PC games, Ubisoft+, and Steam, with specific guidelines and limitations for eligibility. If you’re not satisfied with a Ubisoft game, we encourage you to request a refund within the specified timeframe. Remember that refunds are not guaranteed and may be subject to review.