Does Blizzard Give Refunds?
As gamers, we’ve all had that experience where we purchased a game, played it for a while, and then decided it wasn’t for us. Unfortunately, this often leads to feelings of disappointment and regret, especially when we realize that the game wasn’t the perfect fit for our taste. Fortunately, Blizzard Entertainment, a leading developer of online multiplayer games, understands the frustration that comes with not loving a game as much as we thought. That’s why they offer refunds to certain circumstances, giving gamers a second chance to choose a game that truly meets their expectations. But when, exactly, does Blizzard give refunds, and how does the refund process work?
Short Answer
Blizzard’s refund policy varies depending on the situation. Here are some scenarios where Blizzard provides refunds:
- Paid games or expansions: Blizzard will refund a paid game or expansion within 14 days of purchase, as long as the game hasn’t been played for more than two hours.
- In-game items: Some in-game items can be returned for a full refund or a partial refund.
- Subscriptions: Refunds are not typically provided for subscriptions.
Full Policy Details
Blizzard Entertainment has outlined specific conditions and guidelines for refunding transactions on their official support page. Below, we’ve distilled the main points to make it easier to understand their refund policy.
- Paid Games or Expansions: Refunds will be granted within 14 days of purchase if:
- The game hasn’t been played for more than two hours.
- You’ve initiated the refund process before 12 months from the date of purchase.
| Scenario | Refund Outcome |
|---|---|
| Played more than 2 hours | No refund available |
| Played less than 2 hours, 12 months after purchase | No refund available |
| Played less than 2 hours, within 12 months from purchase | Full refund |
- In-Game Items: In some cases, you might be able to return or exchange specific in-game items. Contact Blizzard’s customer support team for assistance. They can review the circumstances and offer a refund, partial refund, or help with finding an alternative.
Table: Blizzard Refund Scenarios
| Game | Expansions | Refund | Details |
|---|---|---|---|
| Purchased game/expansion | N/A | Full refund | <2 hours playtime within 12 months from purchase |
| N/A | Partial or full refund | Return specific in-game items (exception: no refund for items bought at discounted price) |
When Do You Need to Request a Refund?
In general, refunds can only be initiated during specific times within the above scenarios. Contact Blizzard’s customer support team promptly after experiencing a dissatisfaction with a game or service to start the refund process. Don’t hesitate to do so – even if the 14-day period or 12-month limit has expired, it’s best to initiate a support request.
Important Tips to Keep in Mind
When considering a refund, here are some vital tips to bear in mind:
- Carefully read Blizzard’s terms of use and refund policies before purchasing.
- Track your in-game time; two hours might not feel like much, but you never know when it will impact your eligibility for a refund.
- Communicate effectively with Blizzard’s support team. Explain your concerns or dissatisfaction with the game clearly and in a concise manner.
By understanding Blizzard’s refund policies, you’ll be better equipped to manage your gaming experiences and have more peace of mind if a game doesn’t turn out to be what you expected.