How do I fix error code 0x80073D02?

How do I fix error code 0x80073D02?

Error code 0x80073D02 is a common issue that can occur when trying to install a game or app from the Microsoft Store on your Windows 10 device. This error message typically appears with the message "The app can’t update when it’s open. Close the app and try again." In this article, we will guide you through the steps to fix error code 0x80073D02 and get your Microsoft Store up and running smoothly.

What causes error code 0x80073D02?

Before we dive into the solutions, it’s essential to understand what causes this error code. The main reason for error code 0x80073D02 is that the game or app you’re trying to install is already open on your device. This can happen when you try to install an update for a game or app that is currently running in the background.

Solution 1: Close the game or app

The simplest solution to fix error code 0x80073D02 is to close the game or app that’s open on your device. Here’s how to do it:

• Press the Windows key + Tab to open the Task View.
• Find the game or app that’s open and click on it to select it.
• Click on the "Close" button to close the app.

Once you’ve closed the app, try installing the game or app again. If the issue persists, move on to the next solution.

Solution 2: Reset Microsoft Store

If closing the app doesn’t work, you can try resetting the Microsoft Store. Here’s how to do it:

• Press the Windows key + I to open the Settings app.
• Click on the "Apps" tab.
• Find the Microsoft Store in the list of apps and click on it.
• Click on the "Advanced options" button.
• Click on the "Reset" button to reset the Microsoft Store.

Solution 3: Clear Windows Store cache

Another solution to fix error code 0x80073D02 is to clear the Windows Store cache. Here’s how to do it:

• Press the Windows key + R to open the Run dialog box.
• Type %localappdata%Packages and press Enter.
• Find the folder that corresponds to the game or app that’s causing the issue and delete it.
• Restart your device and try installing the game or app again.

Solution 4: Check for Windows updates

Make sure your Windows 10 device is up to date by checking for updates. Here’s how to do it:

• Press the Windows key + I to open the Settings app.
• Click on the "Update & Security" tab.
• Click on the "Windows Update" button.
• Check for any available updates and install them.

Solution 5: Disable any third-party antivirus software

Some third-party antivirus software can interfere with the Microsoft Store and cause error code 0x80073D02. Try disabling any third-party antivirus software and see if the issue resolves.

Solution 6: Perform a system restore

If none of the above solutions work, you can try performing a system restore to a previous point when the Microsoft Store was working correctly. Here’s how to do it:

• Press the Windows key + I to open the Settings app.
• Click on the "Update & Security" tab.
• Click on the "Recovery" button.
• Click on the "Open System Restore" button.
• Follow the prompts to select a restore point and complete the restore process.

Conclusion

Error code 0x80073D02 can be frustrating, but it’s usually easy to fix. By following the solutions outlined in this article, you should be able to resolve the issue and get your Microsoft Store up and running smoothly. Remember to always keep your Windows 10 device up to date and close any open apps before trying to install a game or app.

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