How do I get a refund on Clash?
Getting a refund on Clash can be a bit challenging, but we’re here to guide you through the process. Unfortunately, in-app purchases on Clash are non-refundable, except in rare cases where exceptions are made.
Clash of Clans Subscription
If you’re asking about canceling a subscription for Clash of Clans, here are the steps you can follow:
- Open the app and go to Settings
- Tap on ‘Help and Support’ and then click on ‘Contact Us’
- Request to cancel your subscription
Please note that Supercell reserves the right to terminate any account that has been inactive for 180 days.
Delete Clash Account
If you want to delete your Clash account, Supercell reserves the right to terminate any account that has been inactive for 180 days. You can send a request to support.supercell.com to permanently close your account. This will include the deletion of all your in-game data, including currency and progress.
Transfer Clash Account
If you want to transfer your Clash account to a new email address, follow these steps:
- Create a new email address, or ensure access to one you already own
- Make sure it’s not already attached to a Supercell ID
- Go to the Clash website and click on "Link a Supercell ID"
- Enter your current email address and password to link the new email address to your Supercell ID
Requesting a Refund
Unfortunately, Clash in-game purchases are non-refundable, except in rare cases where exceptions are made. However, you can try the following steps:
- Go to the game’s menu and click on "Support"
- Look for the "Report a Problem" option and submit a ticket
- Describe the issue you’re facing and request a refund
Frequently Asked Questions
- What are the Clash of Clans refund policy?: There is no refund policy for Clash of Clans, except in rare cases where exceptions are made.
- How do I delete my Clash account?: You can send a request to support.supercell.com to permanently close your account, which will include the deletion of all your in-game data, including currency and progress.
- Can I transfer my Clash account to a new email address?: Yes, you can transfer your Clash account to a new email address by linking it to a new Supercell ID.
Troubleshooting Tips
- My purchase was accidently made: If you accidentally made a purchase in Clash, you can contact the iTunes Store or Google Play support to see if they can help you get a refund.
- My item is not delivered: If an item you purchased in Clash is not delivered, contact the Clash support team and they will assist you in resolving the issue.
Important Notes
- All purchases made on Clash are final and non-refundable: except in rare cases where exceptions are made.
- Supercell reserves the right to terminate any account that has been inactive for 180 days: which includes deleting all your in-game data, including currency and progress.
- Please keep your login credentials safe and secure: to avoid account theft or unauthorized access to your Clash account.
I hope this article has provided you with the necessary information on how to get a refund on Clash.