What is error code WS 37397 9 on PS4?

What is Error Code WS 37397 9 on PS4?

Error Code WS 37397 9 is a common issue faced by PlayStation 4 (PS4) users, indicating a connection problem with the PlayStation Network (PSN). When you encounter this error code, it means that your PS4 is unable to connect to the PSN, preventing you from accessing online features, downloading games, and sharing content with friends.

What Causes Error Code WS 37397 9?

Several factors can contribute to the occurrence of Error Code WS 37397 9. Some of the common causes include:

• Network Connectivity Issues: Problems with your internet connection, such as slow speeds, high latency, or packet loss, can prevent your PS4 from connecting to the PSN.
• PSN Server Maintenance: Sometimes, the PSN servers may be down for maintenance, causing connectivity issues and error codes like WS 37397 9.
• Corrupted Game Data: Corrupted game data or saved game files can cause connectivity issues and error codes, including WS 37397 9.
• PS4 Console Settings: Incorrect console settings, such as incorrect DNS settings or proxy settings, can prevent your PS4 from connecting to the PSN.
• Router or Modem Issues: Problems with your router or modem, such as firmware issues or hardware failures, can affect your internet connection and prevent your PS4 from connecting to the PSN.

How to Fix Error Code WS 37397 9?

To resolve Error Code WS 37397 9, follow these steps:

• Restart Your PS4: Sometimes, a simple restart can resolve connectivity issues and error codes. Turn off your PS4, wait for 30 seconds, and then turn it back on.
• Check Your Internet Connection: Ensure that your internet connection is stable and working properly. Check your internet speed and latency to ensure they meet the minimum requirements for PS4 gaming.
• Reset Your PS4 Console: Resetting your PS4 console to its default settings can resolve connectivity issues. Go to Settings > System > Reset PS4.
• Update Your PS4 Console: Ensure that your PS4 console is running the latest firmware. Go to Settings > System > System Software Update.
• Contact Your Internet Service Provider: If you’re experiencing persistent connectivity issues, contact your internet service provider to check for any outages or issues on their end.
• Try a Different DNS Server: Change your DNS server settings to see if it resolves the issue. Go to Settings > Network > Set Up Internet Connection > Custom > DNS Settings.

Troubleshooting Steps for Error Code WS 37397 9

If you’re still experiencing issues after trying the above steps, follow these troubleshooting steps:

Conclusion

Error Code WS 37397 9 is a common issue that can be caused by various factors, including network connectivity issues, PSN server maintenance, corrupted game data, and PS4 console settings. By following the troubleshooting steps outlined above, you can resolve this error code and get back to enjoying your PS4 gaming experience. Remember to restart your PS4 console, check your internet connection, reset your console to its default settings, update your console to the latest firmware, contact your internet service provider, and try a different DNS server if necessary.