Why Does My PS5 Say That Samsung TV Doesn’t Support HDR?
The PlayStation 5 (PS5) has taken the gaming world by storm, offering incredible 4K resolution and High Dynamic Range (HDR) visuals. However, some PS5 users have reported encountering a frustrating issue: the console claims that their Samsung TV doesn’t support HDR, despite the TV’s manufacturer claims of HDR support.
Direct Answer
This issue is not a matter of Samsung TV not supporting HDR, but rather a communication problem between the PS5 and the TV. Sony has acknowledged this problem and is working on a software update to resolve it. In the meantime, PS5 users can follow the troubleshooting steps outlined in this article to resolve the issue.
Understanding HDR on PS5
Before delving into the solution, it’s essential to understand how HDR works on PS5. HDR is a display technology that offers enhanced color, contrast, and brightness, resulting in more immersive gaming experiences. When playing HDR content on your PS5, the console uses a specific HDR format, such as HDR10 or Dolby Vision. However, not all devices support HDR, which is why you may encounter errors or issues when playing HDR content.
PS5’s HDR Requirements
PS5 has specific requirements for HDR playback, which not all TVs may meet. These requirements include:
• HDR10 compatibility: The TV must support HDR10, the most widely used HDR format, to display HDR content.
• Wide Color Gamut: The TV’s color gamut should match the PS5’s Wide Color Gamut, ensuring accurate color representation.
• 10-bit or higher color depth: The TV should have a 10-bit or higher color depth to support the PS5’s 10-bit or higher color depth.
Troubleshooting Steps
To resolve the "Samsung TV doesn’t support HDR" issue on your PS5, follow these steps:
Check the TV’s HDR Support
- Go to the TV’s settings menu: Navigate to the TV’s settings menu and search for "HDR" or "High Dynamic Range".
- Check HDR settings: Verify that HDR is enabled on the TV, and the format matches the PS5’s preferred HDR format (HDR10, Dolby Vision, etc.).
- Check the TV’s display settings: Ensure the display settings are set to output HDR content correctly. Common settings to check include Color Space, Color Depth, and Bit Depth.
Verify PS5 HDR Settings
- Go to the PS5’s settings menu: Access the PS5’s settings menu and navigate to the "Screen and Video" section.
- Check HDR settings: Ensure that HDR is enabled and set to the preferred HDR format (HDR10, Dolby Vision, etc.).
- Check the PS5’s display settings: Verify the display settings are set correctly, including Color Space, Color Depth, and Bit Depth.
Resolving the Issue
- Restart both the PS5 and the TV: Restarting both devices may resolve the issue and allow the PS5 to recognize the TV’s HDR capabilities.
- Check for software updates: Ensure both the PS5 and the TV have the latest software updates, which may include HDR-related improvements.
- Disable HDR on the PS5 (temporarily): Try disabling HDR on the PS5 to see if it resolves the issue. If it does, the TV may not be fully compliant with the PS5’s HDR requirements.
Additional Tips
• Reset the TV’s settings to default: Resetting the TV’s settings to their default state may resolve the issue. Note that this will erase all custom settings.
• Contact Sony support: If the issue persists, reach out to Sony’s customer support for further assistance or to report the problem.
• Check for regional compatibility: HDR content and device compatibility may vary regionally. Check your PS5’s settings and documentation for specific information on supported regions and devices.
By following these troubleshooting steps, you should be able to resolve the "Samsung TV doesn’t support HDR" issue on your PS5 and enjoy an immersive HDR gaming experience.