Why is My Battle.net Gift Not Sent?
If you have purchased a gift from the Battle.net Shop, but it hasn’t been sent to the recipient yet, there are several reasons that could be causing the delay. In this article, we will explore some of the common issues that may be causing your gift not to be sent.
Payment Processing
Payment Processing Delays: One of the most common reasons for delays in sending gifts is payment processing delays. When you make a purchase, the payment processing takes some time, and during this time, the order status shows as "pending". Payment processing delays can take up to 24 hours. During this time, you can check the order status on your Transaction History page to see if the payment has been processed successfully.
Order Status
| Order Status | Meaning |
|---|---|
| Pending | Payment is being processed |
| Processing | Gift is being prepared for delivery |
| Sent | Gift has been sent to the recipient |
Gifting Restrictions
Gift Restrictions: Gifts purchased in the Battle.net Shop are only sent once the payment is processed and the order status is complete. If you are trying to gift someone, make sure that you are not trying to gift something that is not allowed, such as a Battle Pass or Battle Pass tier.
Recipient’s Email Filter
Recipient’s Email Filter: Another reason for gifts not being sent is the recipient’s email filter. Check that you sent the gift to the correct email address and ask the recipient to check their email filter settings to ensure that they are not blocking emails from Battle.net.
Return and Refund Policy
Return and Refund Policy: If the recipient returns the gift, the gift will be credited back to your Battle.net Balance. Make sure to review the Return and Refund Policy before making a purchase.
Check Order Status
Check Order Status: Check your order status on your Transaction History page to see if the payment has been processed successfully. If the order status shows as "sent", then the gift has been delivered to the recipient.
Conclusion
In conclusion, there are several reasons why your Battle.net gift may not be sent. Payment processing delays, gift restrictions, recipient’s email filter, and return and refund policy are some of the common issues that may be causing the delay. Make sure to check the order status and follow the gifting restrictions to ensure that your gift is sent successfully.
Common Issues
- Payment processing delays: Up to 24 hours
- Gift restrictions: Battle Pass and Battle Pass tier cannot be gifted
- Recipient’s email filter: Check email filter settings to ensure that emails from Battle.net are not blocked
- Return and refund policy: Review the policy before making a purchase
Troubleshooting Steps
- Check the order status on your Transaction History page
- Ensure that the gift is allowed to be gifted
- Check the recipient’s email filter settings
- Review the Return and Refund Policy
- Contact Battle.net support if the issue persists