Why is my game not showing up in Ubisoft Connect?
Ubisoft Connect is a digital game launcher and online gaming community developed by Ubisoft, which allows players to access various Ubisoft games, including singles, DLCs, and add-ons. However, players sometimes face issues where certain games are not showing up in their Ubisoft Connect account, causing frustration and loss of progress. In this article, we will tackle this common issue and offer potential solutions to resolve the issue.
Check if your game has been redeemed on another Ubisoft account
When purchasing a game, it might not automatically be linked to your current Ubisoft account if it has been redeemed on another account. Checking the Ubisoft account where your game is registered by accessing the Ubisoft Connect and clicking on the "Linked accounts" tab can quickly identify this issue. The solution is to cancel the link and rebind the game to your target account.
Log out and log back into your Ubisoft account
Logout from your Ubisoft account completely, wait for a brief moment, and then logout from any other Ubisoft-authorized device. This method flushes out caching issues and clears temporary buffers, potentially resolving the conflict and making the game show up in your Ubisoft account.
Verify your username and password
Ensure correct spelling and capitalization of your Ubisoft credentials to prevent any authentication hurdles. Additionally, set a new password temporarily and see if the change affects the issue.
How to find your purchased games
Ubisoft may store your purchased titles under "Hidden" folder, making it essential to manually navigate to this path and reorganize. In Ubisoft Connect, log in and click on "My games" => Hidden. Scan for missing titles and highlight those missing from their normal directory. Create a list of these unknown titles, as we can tackle these later.
Check downloaded games library, in case they hide the actual location of certain titles.
Game location issue on PC
+ Right-click on My Ubisoft games
-> Options (gear icon near 'Add a game or account' button)
=> Library settings
=> Set 'Game location:' (Browse for folder C:Usersusername/AppData/Roaming/Ubisoft/Ubisoft Game Launcher)
[Update]
+ Browse: select 'Ubisoft Connect Games' folder where 'username' is YOUR local machine usernameAnother cause is corruption or removal of the Ubishack folder (%userprofile%localtempUbisfCK). Try clearing any temp files by clearing Windows temp files OR the recycle bin), to allow Ubisoft Connect game linking. Ubiflow will recreate the proper connection
Game Activation Key issues
Note that there might be Activation Keys, which can hold games: Check whether Activation Key is valid at www.ubi.com/gateway. Ensure Ubisoft doesn’t have separate licensing, or a Uplay registration key related to a specific game as your username is linked) You’ll need to fix issues for Activation-Key (key code) compatibility problems, and possibly an invalid, missing, blocked key, and ensure everything stays on the same registration or ‘username’ – related user.
Update or Reinstall Ubisoft Connect
Update Ubisoft Connect launcher for better compatibility. Should problems still persist, totally remove the launcher and after updating Ubisoft PC App Launcher to maintain updates to prevent any related performance issue.