Why is Remote Play not working on PS5?
Remote Play is a feature that allows you to play your PS5 games on your PS4 or PC, giving you the flexibility to play your favorite games wherever you want. However, some users have reported issues with Remote Play not working on their PS5 consoles. In this article, we’ll explore the common reasons why Remote Play may not be working on your PS5 and provide solutions to get it up and running again.
Check Your Internet Connection
Before we dive into the technical aspects, it’s essential to ensure that your internet connection is stable and fast. A minimum upload speed of 5 Mbps is required for Remote Play. If your internet connection is slow or unstable, you may experience issues with Remote Play. Check your internet speed and consider upgrading to a faster plan if necessary.
Enable Remote Play on Your PS5
To use Remote Play on your PS5, you need to enable it on your console. Here’s how:
- Go to Settings > System > Remote Play
- Toggle the Enable Remote Play switch to On
Check Your Router and Internet Service Provider
Your router and internet service provider (ISP) may be blocking the port required for Remote Play. Here’s how to check:
- Check your router’s settings to see if the port is blocked
- Contact your ISP to see if they’re blocking the port
- If your ISP is blocking the port, ask them to unblock it
Update Your PS5 Console
Make sure your PS5 console is updated to the latest software version. You can check for updates by going to Settings > System > System Software Update.
Disable Third-Party Security Software
Some third-party security software may interfere with Remote Play. Try disabling it and see if it resolves the issue.
Check Your PS5 Console’s Storage
If your PS5 console’s storage is almost full, it may cause issues with Remote Play. Make sure you have at least 1 GB of free storage space.
Troubleshooting Steps
If you’ve tried the above steps and Remote Play is still not working, try the following troubleshooting steps:
- Restart your PS5 console
- Restart your router
- Check for firmware updates for your router
- Contact your ISP to see if there are any issues with their network
Common Error Codes
If you encounter an error code while trying to use Remote Play, here are some common error codes and their solutions:
| Error Code | Solution |
|---|---|
| CE-107872-5 | Not enough free space on the console storage. Delete some games or files to free up space. |
| CE-100009-0 | Temporary suspension of PSN access. Check your account status and try again later. |
| WS-116331-5 | Access to PSN has been temporarily suspended. Check your account status and try again later. |
Conclusion
Remote Play is a convenient feature that allows you to play your PS5 games on your PS4 or PC. However, it may not work if your internet connection is slow or unstable, or if your router or ISP is blocking the port required for Remote Play. By following the troubleshooting steps and checking for common error codes, you should be able to resolve any issues with Remote Play on your PS5 console.